The genuine Enterprise Resource Planning system incorporates both internal and external information flows used by the company within a comprehensive, single solution. Furthermore, it integrates the practical systems used by organizations for managing basic commercial functions. The objective of the package is to drive the flow of data regarding company between all internal functions while managing connections to exterior stakeholders.
One could take advantage of an instructor-led, extensive classroom and workshop for the different core components and industry-centric sectors of the ERP application. The classes designed for project team members, app users, super-users and technical users in all levels who wish to have a comprehensive insight to the system.
Creating such a program provides its own unique and additional problems.
Here is the list of tips to make an ERP training program easier:
- Implementing and operating ERP could easily cost millions, thus do not allow training be an after-thought. Nonetheless, if a company fails to train the user base on the right usage of the software, the investment is largely wasted. Workshops should be a priority from the start of the implementation project. The package should address overview learning for executives and managers, configuration indoctrination for members of the team and functional learning for end users.
- It is important to review class materials ahead of time. Understand the distinction between training and learning. Top-notch instructional items manage to address both by explaining how to do a certain tasks and why it is done. Students want to understand in what way they would fit in the overall business process and how the actions could impact other steps downstream. The materials should be applicable to the business role of the student and they include plenty of hands-on practice.
- The most successful ERP workshops combine the best of traditional classroom with state-of-the-art eLearning scenarios. One should consider all options available, including boot camp-style onsite sessions, on-demand eLearning courses to provide students with as-if-you-were-logged-in simulations, live virtual workshops and traditional instructor-led classroom sessions.
- Closely monitor progress. Unlike traditional classroom coaching, the great thing about e-Learning is that one could measure student progress, participation and completion in real-time and in an accurate manner. It’s very important for training administrators to track every student’s progress versus well-defined groundwork program milestones and goals. It is necessary to set and communicate the goals and milestones at the start of the program and hold students accountable with graded and timed final exams to ensure transfer of knowledge and retention. Students should be surveyed at the end of each program to assess how well they liked the material, the scope of the course, the delivery method and if applicable the instructor. Adjustments on the discipline should be based on the feedback received.
- ERP systems change constantly because of additional feature, upgrades or addition of new functionality. Additionally, knowledge leakage due to employee attrition could be as high as twenty five percent in any year. Consequently, training is an ongoing business requirement and not a one-time event. The best practices suggest offering recurring refresher class to all users of the system.
Moreover, it is also important to ensure ongoing knowledge retention. Lot of organizations make the successful completion of courses as part of the annual performance evaluation of employees. Read more…